FAQ

Frequently Asked Questions (FAQ)

Orders & Personalization

❓ How do I personalize my pet tag, collar, or lead?

When placing your order, simply enter your pet’s name and any additional details (such as phone number or address) in the personalization box on the product page.

❓ Can I preview my custom engraving before purchase?

At this time, we do not offer live previews, but rest assured our team carefully engraves each product exactly as entered. Please double-check your text before ordering!

❓ Can I change my order after placing it?

We process orders quickly! If you need to make changes, please contact us within 12 hours of placing your order, and we’ll do our best to accommodate your request.

Shipping & Delivery

❓ Where do you ship from?

We work with trusted fulfillment partners, and our personalized items are shipped from [your location or fulfillment center].

❓ How long does shipping take?

  • Processing Time: 1-2 business days
  • Standard Shipping: 7-15 business days (depending on location)
  • Express Shipping: 4-7 business days (if available)

You’ll receive a tracking number via email once your order ships.

❓ Do you ship internationally?

Yes! We offer worldwide shipping. Rates and delivery times vary depending on your location.

Returns & Refunds

❓ Do you accept returns?

Since our products are personalized, we do not accept returns unless there is a mistake or defect. If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we’ll make it right!

❓ What if my package is lost or delayed?

If your order hasn’t arrived within the estimated time frame, please check your tracking link. If your package is lost in transit, contact us, and we’ll assist you in filing a claim or reshipping your item.

Product Care & Durability

❓ Are your engravings permanent?

Yes! Our engravings are made using high-quality laser technology, ensuring long-lasting durability. However, over time, natural wear may occur.

❓ What materials are your pet tags and collars made of?

  • Pet Tags: High-quality stainless steel or aluminum (varies by product)
  • Collars & Leads: Durable nylon, leather, or eco-friendly materials (see product details)

❓ Are your collars adjustable?

Yes, all of our collars are adjustable to fit different pet sizes. Please refer to our size chart before ordering.

Payments & Discounts

❓ What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options at checkout.

❓ Do you offer bulk discounts?

Yes! If you're ordering for multiple pets or as a group, contact us for special bulk pricing.

❓ Do you have any promotions or discounts?

Sign up for our newsletter or follow us on social media to stay updated on exclusive deals and promotions!

Contact & Support

❓ How can I contact you?

You can reach us via email at Info@pawfectpets.store or through our Contact Us page. We aim to respond within 24 hours.

❓ Do you offer wholesale or custom bulk orders?

Yes! If you're interested in wholesale or custom bulk orders, please contact us for more details.